Shipping
- Shipping Options: Worldwide Delivery for Unparalleled Convenience
At Longevitate, we prioritise your need for a swift and hassle-free shopping experience. Our worldwide delivery option is not only affordable but also efficient. This ensures your products reach you in a timely manner. We strive to ship on the same day for orders placed before 1pm GMT+1. Should you require tracking information for your order, please do not hesitate to contact us via email and we’ll promptly assist you with the details.
Customised Solutions for Non-European Countries
For our valued customers outside of Europe, we offer a seamless ordering process, minimising the paperwork and customs duties you need to deal with. For orders exceeding 300, we will absorb all customs duties and sales taxes up to 100% of the order value, aiming to provide you with a smooth and straightforward shopping experience. Alternatively, should you prefer to utilise your own courier services, please get in touch with us in advance, and we will facilitate the necessary arrangements.
- Shipping Costs
We believe in transparency and simplicity when it comes to our pricing. That’s why we offer a flat shipping rate of only €6.95, irrespective of your order size, ensuring you can order as much or as little as you need without worrying about escalating shipping costs.
Handling Customs with Care
For orders below €300 destined for countries outside the EU, please be aware that there may be applicable customs duties, for which the customer is liable. While we have successfully shipped to numerous countries, including the USA, without any issues, we cannot guarantee a completely seamless customs process every time due to varying international regulations. However, we are here to assist you with any challenges or inquiries you may encounter during the shipping process.
Your Assurance and Our Policies
We continuously strive to uphold our delivery promises and policies. However, please note that delivery terms are subject to change, occasionally without prior notice, due to unforeseen circumstances or changes in regulations. We also reserve the right not to ship orders that may result in a financial loss to our company. Your understanding and cooperation in these instances are highly appreciated.
- Delivery Time
At Longevitate, we understand that your health and wellness journey is paramount, and waiting for your products should not be a hurdle in your path. Our commitment is to expedite your order with utmost priority. Orders placed before 1pm are typically dispatched on the same day, ensuring that your products are on their way to you without unnecessary delays. While we strive to uphold these standards consistently, please note that the actual delivery time may vary based on your location and the specific courier services available.
- Tracking
Your peace of mind matters to us. Once your order is dispatched, we provide you with the ability to track its journey right to your doorstep. If you require tracking information at any point after placing your order, simply reach out to us via email and we will promptly provide you with the necessary details. This ensures that you are always informed about the whereabouts of your order, providing additional assurance and transparency throughout the delivery process.
- International Shipping
Longevitate is proud to offer international shipping, ensuring that our superior products are accessible to you, no matter where you reside. A flat rate of €6.95 applies to all orders, providing affordability alongside our quality products. For orders above €300 to destinations outside Europe, we absorb all customs duties and sales taxes up to 100% of the order value, aiming to provide a seamless and straightforward delivery process. However, for orders below €300, customers may be liable for any applicable customs duties. While we have a robust history of successfully shipping to numerous countries, including the USA, we cannot guarantee a completely seamless customs process every time due to varying international regulations. Should you encounter any challenges, our team is here to assist and guide you through the process, ensuring your Longevitate products reach you in a timely and efficient manner.
6. Packaging
At Longevitate, we prioritise not only the quality of our products but also the manner in which they reach you. Our packaging process is meticulously designed to safeguard the integrity and potency of our products throughout their journey. Utilising robust and secure packaging materials, we ensure that your products are shielded from potential damages, contaminants and any adverse conditions they might encounter during transit. This ensures that the product you receive is in optimal condition, retaining its quality and efficacy from our facility to your hands.
7. Shipping Policy
Longevitate is dedicated to providing a straightforward and hassle-free shipping experience for all our customers, irrespective of their location. Our shipping policy is crafted with a focus on transparency, reliability and customer satisfaction. We offer a flat-rate worldwide delivery fee of €6.95, ensuring affordability and simplicity in your ordering process. Our team diligently works to dispatch orders on the same day if they are placed before 1pm GMT+1, aligning with our commitment to prompt service.
For international orders exceeding €300, we absorb all customs duties and sales taxes up to 100% of the order value, aiming to minimise paperwork and additional costs on your end. However, it’s pertinent to note that for orders below Euro 300, customers may be subject to applicable customs duties, for which they are liable. While we strive to facilitate a smooth customs process, variations in international regulations can present unforeseen challenges. In such instances, our team is readily available to assist and navigate through any obstacles, ensuring your products reach you in a timely manner.
Your trust is paramount to us, and our shipping policy is designed to uphold and validate that trust, ensuring that every interaction with Longevitate is positive and satisfactory.
Returns
- Return Policy
At Longevitate, we stand behind the quality of our products and your satisfaction is paramount to us. If, for any reason, you are not completely satisfied with your purchase, you may return it within a week after receiving your order. We encourage you to inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
- Condition of Returns
To be eligible for a return, your item must be in the same condition that you received it, unused / unopened and in its original packaging. We require a receipt or proof of purchase to accompany the return to help us efficiently process your request.
- Return Process
Initiating a return with Longevitate is designed to be a straightforward process. Please contact our customer service team by emailing support@longevitate.life with your order number and details about the product you would like to return. We will respond promptly with instructions for how to return items from your order. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.
- Refunds
Upon the approval of your return, your refund will be processed and a credit will be applied to your credit card or original method of payment. In the event that your return is not approved, our customer service team will reach out to you with further information and alternative solutions to ensure your satisfaction.
- Exchanges
We understand that sometimes you may need to exchange a product. If you need to exchange an item, send us an email and we will provide you with instructions on how to proceed. Please note that the time it may take for your exchanged product to reach you may vary, depending on your location.
- Return Shipping
Once your return is approved, we will provide you with detailed instructions on how to send back your item. Please note that you will be responsible for paying for your own shipping costs for returning your item unless the product is defective or the return is a result of our error. We recommend using a trackable shipping service or purchasing shipping insurance to ensure we receive your returned item, as we cannot guarantee that we will receive your returned item otherwise.
- Non-Returnable Items
To uphold our commitment to quality and safety, certain items cannot be returned. Non-returnable items include perishable goods, personalised or customised products and personal care items. Gift cards, downloadable software products and certain health and personal care items are exempt from being returned due to their nature. We appreciate your understanding and encourage you to reach out to our customer service team if you have any questions or concerns regarding the eligibility of your item for return.
FAQ
Legal Information
Longevitate adheres strictly to all local and international laws and regulations pertaining to e-commerce, customer data protection and consumer rights. Our shipping and return policies are crafted to not only cater to our customer’s needs but also to ensure full compliance with legal standards.
Data Protection: We prioritise your data privacy. All personal information provided during the purchasing and return process is secured and handled with utmost confidentiality, in compliance with data protection laws.
Consumer Rights: Our policies are designed to safeguard your rights as a consumer. We adhere to all regulations regarding product quality, shipping, returns and refunds to ensure you are protected against fraudulent practices.
Transparency: We believe in maintaining transparency in our policies and practices. All charges, policies, and potential fees are clearly outlined to ensure you are well-informed at every step of your purchase journey.
Updates or Changes
Longevitate is committed to continuous improvement and adaptation to provide you with superior service. As such, our policies, including shipping and returns, may be updated to better serve your needs and comply with changing legal standards.
Timely Updates: Any changes or updates to our policies will be reflected on our website promptly to keep you informed.
Notification: For significant changes that may affect your purchasing or return process, we will notify you through email or prominent notices on our website.
Review Periodically: We encourage you to review our shipping and return policies periodically to stay informed about our practices and your rights and responsibilities as our valued customer.
Your Feedback: Your feedback is crucial in our continuous improvement. If you have suggestions or feedback regarding our policies or services, please do not hesitate to reach out to us.
We thank you for choosing Longevitate and look forward to providing you with quality products and exceptional service.
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